Candyland Casino Responsible Gaming Policy

At Candyland Casino, we believe that entertainment should never come at the cost of wellbeing. Our commitment to responsible gambling is embedded in everything we do — from the tools we make available in your account dashboard to the partnerships we maintain with leading Australian and international support organisations. Whether you are enjoying a casual spin on the pokies or exploring our live dealer tables, Candyland Casino wants every session to remain fun, controlled, and within your personal limits. This page outlines our full approach to player protection, the safer gambling tools available to you, and the resources you can turn to if gambling ever stops feeling like recreation.

Our Commitment to Responsible Gaming

Candyland Casino responsible gambling policy is not a box-ticking exercise — it is a genuine, ongoing commitment backed by operational standards and licensed oversight. Operating under a licence granted by the Government of Curaçao, Candyland Casino is required to uphold rigorous gambling control measures that protect all players equally. We take that obligation seriously and go beyond minimum requirements wherever possible.

We recognise that the vast majority of players gamble for fun. However, for a small but significant minority, gambling can develop into a harmful pattern. Candyland Casino is committed to identifying those at risk early, providing effective gambling help, and ensuring that every player has the means to play responsibly without barriers. If at any time you feel that your gambling is no longer enjoyable or is creating stress, please use the tools and contacts on this page immediately.

Understanding Problem Gambling

Problem gambling — sometimes called gambling addiction — is a recognised behavioural condition that can affect anyone, regardless of age, income, or experience. Unlike a bad run of luck, problem gambling involves a persistent inability to control betting behaviour despite negative consequences. Early recognition is critical, and Candyland Casino encourages all players to stay informed about the warning signs.

Financial Warning Signs

• Spending more than you can afford to lose on a regular basis
• Borrowing money, selling possessions, or using bill money to fund gambling sessions
• Chasing losses by placing larger bets in an attempt to recover what was spent
• Hiding gambling expenditure from family members or partners
• Neglecting essential financial obligations such as rent, utilities, or loan repayments

Emotional Warning Signs

• Feeling anxious, irritable, or restless when not gambling
• Using gambling as a way to escape stress, depression, or difficult emotions
• Feeling guilty or ashamed after a session but continuing anyway
• Experiencing mood swings tied to wins and losses
• An inability to stop even when you genuinely want to

Social Warning Signs

• Withdrawing from friends, family, or social activities in favour of gambling
• Neglecting work, study, or household responsibilities
• Lying to loved ones about how much time or money is spent gambling
• Relationships suffering as a result of gambling-related behaviour
• Feeling isolated or secretive about your gambling habits

If any of the above resonate with your current situation, please reach out for gambling help using the contacts listed later on this page, or activate one of the safer gambling tools available in your Candyland Casino account right now.

Self-Assessment Questionnaire

Honest self-reflection is one of the most powerful first steps toward safe gambling. Answer the following questions as truthfully as possible. There are no right or wrong answers — this questionnaire is designed solely to help you assess your own relationship with gambling.

1. Do you find yourself gambling with money that was budgeted for something else?
2. Have you ever gambled to try and win back money you previously lost?
3. Have you lied to anyone about how much you gamble or how much you have won or lost?
4. Do you feel restless or irritable when you try to cut down or stop gambling?
5. Has gambling ever caused you to miss work, study, or family commitments?
6. Have you borrowed money or sold something to fund a gambling session?
7. Do you think about gambling frequently throughout the day?
8. Do you feel the need to gamble with increasing amounts to achieve the same level of excitement?
9. Have you ever felt depressed, hopeless, or even had thoughts of self-harm because of gambling?
10. Have your relationships been negatively affected by your gambling?

If you answered yes to two or more of these questions, we strongly encourage you to speak with a professional counsellor or activate a self-exclusion through your Candyland Casino account. Help is available 24 hours a day in Australia.

Candyland Casino Player Protection Tools

Candyland Casino provides a comprehensive suite of safer gambling tools that you can activate instantly from the Responsible Gambling section of your account settings. These tools put you in control of your play and help enforce the boundaries you set for yourself. All limits take effect immediately or within the timeframe specified below.

Deposit Limits

Deposit limits allow you to cap the total amount you can deposit into your Candyland Casino account over a defined period. This is one of the most effective tools for gambling control because it restricts the funds available for play before a session even begins.

Reducing an existing deposit limit takes effect immediately. Increasing a deposit limit requires a 24-hour cooling-off period to prevent impulsive decisions during a gaming session.

Bet Limits

Bet limits allow you to set a maximum stake per single wager. This is particularly useful for players who enjoy high-volatility games and want to ensure a single bet cannot exceed a predetermined amount. Candyland Casino supports daily, weekly, and monthly bet limits, all manageable directly from your account dashboard.

Loss Limits

Loss limits cap the total net amount you can lose within a chosen period. Once you reach your loss limit, Candyland Casino will prevent further play until the limit period resets. Loss limits are one of the most direct forms of gambling control, giving you a hard financial boundary that cannot be overridden in the heat of the moment.

Session Limits

Session limits restrict the amount of time you spend actively playing on Candyland Casino within a single session or across a day. When your session limit is reached, you will receive a notification and be automatically logged out. This tool is ideal for players who lose track of time while gaming and want a built-in reminder to take a break.

Cooling-Off Period

A cooling-off period is a short-term break from gambling that allows you to step back without committing to a full exclusion. During a cooling-off period, your account remains open but you cannot place bets or make deposits. Candyland Casino offers the following cooling-off options:

• 24-hour cooling-off period — ideal for taking a single day away from play
• 48-hour cooling-off period — a weekend break from gambling activity
• 7-day cooling-off period — a full week's pause to reassess your habits
• 30-day cooling-off period — a longer break for players who need more time

The cooling-off period activates immediately upon request and cannot be reversed before it expires. This is intentional — it ensures the tool provides genuine protection rather than a false sense of control.

Self-Exclusion

Self-exclusion is the strongest individual protection tool available at Candyland Casino. When you activate a self-exclusion, your account is suspended and you will be unable to log in, deposit, or play for the duration you have selected. Candyland Casino self-exclusion options include:

To request a self-exclusion, navigate to Account Settings → Responsible Gambling, or contact our support team at [email protected] or via 24/7 live chat. We will action your request immediately. During an active self-exclusion, Candyland Casino will also refrain from sending you any promotional materials.

Activity Monitoring and Reality Checks

Candyland Casino provides a full activity history within your account, allowing you to review your deposits, withdrawals, wins, and losses over any time period. Transparency about your gambling history is a powerful tool for responsible gaming. In addition, reality check notifications can be configured to remind you at regular intervals — for example, every 30, 60, or 90 minutes — how long you have been playing and the net result of your session.

The 8 Golden Rules of Safe Gambling

Following these principles will help ensure that gambling remains a positive form of entertainment and never becomes a source of harm. Candyland Casino endorses these rules and encourages every player to keep them in mind.

1. Gamble responsibly with money you can afford to lose. Never use funds earmarked for rent, groceries, bills, or any essential living cost.
2. Set a budget before you play. Decide in advance how much you are willing to spend and activate a deposit limit to enforce it automatically.
3. Treat gambling as entertainment, not income. The house always has an edge — approach every session as the cost of an evening out, not an investment strategy.
4. Never chase losses. Trying to recover lost funds with larger bets is one of the most common pathways into problem gambling. Walk away when your budget is spent.
5. Take regular breaks. Use session limits and reality checks to ensure you step away from the screen regularly.
6. Keep gambling in perspective. Balance gaming with other hobbies, social activities, and physical exercise. Gambling should be one small part of a varied lifestyle.
7. Never gamble under the influence. Alcohol and drugs impair judgement and can lead to decisions you would not otherwise make.
8. Seek help early. If you notice any warning signs, reach out for support sooner rather than later. There is no shame in asking for gambling help, and the earlier you act, the easier it is to regain control.

Protection of Minors

Candyland Casino operates exclusively for adults aged 18 and over. We have a zero-tolerance policy regarding underage gambling and implement multiple layers of verification to prevent minors from accessing our platform.

Our Age Verification Process

All players are required to complete Know Your Customer (KYC) verification before their first withdrawal. During this process, we verify date of birth, residential address, and identity using government-issued documentation. Any account where the holder is found to be under 18 will be suspended immediately and any funds returned in accordance with our terms.

Tips for Parents and Guardians

If you share a device or household with children or teenagers, please take the following steps to prevent inadvertent access to gambling content:

• Never save your Candyland Casino login credentials in a shared browser or on a shared device
• Log out of your account completely after every session
• Use a strong, unique password that cannot be guessed by others in the household
• Talk openly with young people about the risks of gambling and why it is restricted to adults
• Consider installing parental control software on all shared devices (see below)
• Keep your banking notifications active so you can spot any unauthorised transactions quickly

Recommended Parental Control Software

The following parental control applications are widely used in Australian households and can help prevent access to gambling websites:

Gambling Blocking Software

For adult players who want an additional layer of protection beyond the tools available within their Candyland Casino account, dedicated gambling blocking software can restrict access to online gambling sites at the device or network level. These tools are particularly useful if you have opted for a long-term self-exclusion and want to remove temptation entirely.

Candyland Casino recommends combining account-level tools such as self-exclusion and deposit limits with blocking software for the most robust approach to responsible gaming.

Australian Support Organisations

If you are in Australia and need to speak with someone about problem gambling or gambling addiction, the following organisations offer free, confidential assistance:

All Australian helplines listed above are free of charge and available to both players and their family members. You do not need to be in crisis to call — early intervention is always the best approach.

International Support Organisations

For players outside Australia, or those who prefer international resources, the following organisations provide expert gambling help in multiple languages:

• GamCare (gamcare.org.uk) — UK-based charity offering counselling, a helpline, and a live chat service for anyone affected by gambling addiction
• BeGambleAware (begambleaware.org) — independent charity providing information, advice, and a national helpline to promote safer gambling
• Gambling Therapy (gamblingtherapy.org) — global online support service offering free practical advice and emotional support in multiple languages

Contacting Candyland Casino About Responsible Gambling

Our support team is available around the clock to assist with any responsible gambling request. Whether you need to activate deposit limits, set up a cooling-off period, or initiate a self-exclusion, we will assist you promptly and without judgement.

• Live Chat: Available 24/7 from any page on casinoscandyland.com
• Email: [email protected] (responses within 12 hours)

When contacting us about a self-exclusion or other urgent player protection matter, please use the subject line "Responsible Gambling Request" so our team can prioritise your message and act without delay.

FAQ — Candyland Casino Responsible Gambling

How do I set deposit limits at Candyland Casino?

Log into your account, navigate to Account Settings, and select the Responsible Gambling tab. From there you can set daily, weekly, or monthly deposit limits. Reductions take effect immediately; increases require a mandatory 24-hour waiting period to prevent impulsive decisions.

What is the difference between a cooling-off period and self-exclusion?

A cooling-off period is a short-term break ranging from 24 hours to 30 days. During this time your account remains registered but you cannot play or deposit. Self-exclusion is a more serious measure — it suspends your account for a minimum of 6 months up to permanently, and is intended for players who feel they need a longer break from gambling. Both are available in your account settings or via our support team.

Can I still receive bonuses during a cooling-off period?

No. Candyland Casino will suspend all promotional communications — including bonus offers, free spin notifications, and newsletter emails — during any active responsible gambling measure, including cooling-off periods and self-exclusions. Your wellbeing takes priority over marketing.

What happens to my balance if I self-exclude?

Any real-money balance remaining in your account at the time of self-exclusion will be returned to you via your original payment method, subject to our standard KYC verification requirements. Bonus funds and any associated winnings subject to wagering requirements may be forfeited — please contact [email protected] for details specific to your account.

How can I access my gambling history at Candyland Casino?

Your full transaction and gaming history is available under Account Settings → History. You can filter by date range, game type, and transaction type. Reviewing this data regularly is an excellent habit for maintaining responsible gaming and catching any negative patterns early.

What should I do if I think a friend or family member has a gambling problem?

Approach the conversation calmly and without blame. Express concern using specific examples rather than accusations. Encourage them to call Gambling Help Online on 1800 858 858 or to visit gamblinghelponline.org.au. Relationships Australia (1300 364 277) also provides support for families and partners affected by someone else's gambling addiction. You can also contact Candyland Casino support if you believe a family member is using your account without consent — we will take appropriate action.

Is Candyland Casino responsible gambling policy regularly reviewed?

Yes. Candyland Casino responsible gambling procedures and policies are reviewed on a regular basis to ensure they meet or exceed the standards required by our Curaçao licence and reflect best practices in the industry. We also monitor emerging research into problem gambling and update our tools and communications accordingly. Our goal is continuous improvement in player protection.

Are the safer gambling tools free to use?

Absolutely. All safer gambling tools at Candyland Casino — including deposit limits, loss limits, session limits, cooling-off periods, and self-exclusion — are provided completely free of charge. There are no fees, penalties, or disadvantages associated with using them. Candyland Casino actively encourages all players to make use of these features as part of a healthy approach to safe gambling.

Gamble Responsibly — Final Word from Candyland Casino

Gambling is a legitimate and enjoyable form of entertainment for the overwhelming majority of people who play at Candyland Casino. Our 4,000+ game catalogue, generous welcome bonus, and round-the-clock support are all designed to deliver a world-class gaming experience. But none of that matters if a player is not in a good place. Candyland Casino asks every member of our community to gamble responsibly, to use the tools available, and to reach out — to us or to a professional service — the moment gambling feels like anything other than fun.

Remember: gambling should always be a choice, never a compulsion. If it ever stops feeling like a choice, Candyland Casino is here to help you take back control. Set your limits, know your boundaries, and play responsibly. We are proud to support a safer gambling culture in Australia and beyond.